At PixelPlay, we want to ensure that your gaming experience is as enjoyable as possible. If for any reason you are not satisfied with your visit, please contact us within 24 hours. We’ll happily offer a full refund for your game session or event booking. Refunds will not be provided for food or drink purchases, but we are happy to replace or exchange any items that do not meet your expectations. Cancellations for event bookings must be made 48 hours in advance to receive a full refund. We are committed to delivering the best game experience and will work with you to resolve any issues you may encounter during your visit. Let’s keep the game going!